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604-541-4138

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Frequently Asked Questions

While we know that every dog that comes through our door has his or her own specific needs and requirements, there are a multitude of questions with answers that can be helpful for all our customers. We invite you to take a look at our frequently asked questions. For more information, or if your particular question is not answered here, feel free to call our experts.


Q: Is someone with the dogs 24 hours?

A: Yes, a staff member is available 24 hours a day to ensure your pet's safety and comfort.


Q: Which forms of payment do you accept?

A: Cash, Visa, MasterCard or Debit payment is due when dropping off your pet.


Q: How far in advance do I need to reserve for day care and boarding?

A: For day care, please try to reserve your spot a few days in advance to avoid disappointment. For boarding, during non-peak times please book 1 week in advance and at least 1 month before peak periods like Christmas and summer time.


Q: How do we get started with day care and boarding?

A: To be able to bring your dog for day care or boarding we require proof of vaccinations and an information sheet to be filled out. Please contact us for more information and to get started. There is a waiver form that will be filled out and signed the first visit. All dogs must have all up-to-date shots including Bordetella (kennel cough). We strongly suggest dogs have regular flea and de-worming treatments.


Q: What happens if I am late picking up my dog?

A: Please call us in advance. For overnight stays an extra day will be charged.


Q: What happens if I make a reservation and fail to keep it?

A: Please let us know as soon as your plans change so we can accommodate other dogs.


Q: What should I bring for my dog when dropping him/her off for boarding?

A: A comfortable blanket, a toy that can get lost or destroyed during a fun playtime with another dog, and a flat collar. No tennis balls or choke chains please.


Q: What happens if my dog runs out of food during boarding?

A: If a dog’s food runs out while boarding it will be bought (if identifiable) and charged to the owner. Otherwise they will be given our food which is a high-quality natural, wild salmon and potato diet.


Q: How do you discipline the dogs?

A: We reward positive behaviour to shape and encourage good manners. We focus on stress reduction and individual experiences.


Ask Us a Question

If you have a question for us, call, email or fill out our e-form

Main Phone: 604-541-4138

Main Email: info@greaturbanpetescapes.ca

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